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Support Overview
ABBYY provides technical support to registered SDK users in accordance with the Technical Support Policy.
- ABBYY supports new developers during the trial period of SDKs.
The usual trial period is 60 days.
- Basic technical support (BTS) is provided to all customers who purchased an ABBYY SDK, BTS covers:
- explanation of product features and general application support
- answers to the questions about: installation, activation, usage, etc.
- simple issues included in user manual and/or FAQ, workarounds for known bugs, recommendations on the scanning
- Extended or high-priority technical support are available through signing an additional Service Agreement that specifies annual payments for technical support and upgrades. For more information, please contact ABBYY EU
ABBYY EU Tech Support
ABBYY Europe will provide support services
- during business hours between 8:30-12:30 and 14:00-17:00 (time zone GMT +1:00 hour)
(not on weekends or German/Bavarian public holidays) - via telephone or e-mail: techsupport_eu[at]abbyy.com
- Support will be available in English and German
General Technical Resources
- ABBYY SDKs contain code samples for different programming languages;
here a sample screenshot of the FineReader Engine 9.0 Help Centre
With this website, ABBYY EU starts also to share
- Tips and technical background information will be published on this portal.
- … more to come
